Privacy Policy

1. Information We Collect

We collect information you provide through our booking forms and communications, including:

• Your name, email address, telephone number, and mailing address or ZIP code.
• Consultation requests, booking details, scheduling preferences, and customer-support correspondence.
• Your communication preferences, SMS consent choices, and records of opt-in and opt-out requests.
• Transaction information associated with a booking, such as payment status and transaction references. Payment details are processed through the payment provider used at checkout.

Our website and service providers may also collect technical information, including IP address, browser and device information, pages visited, referring pages, and interactions with the website.

If you voluntarily include health information in a message, we receive that information. Please avoid sending detailed medical information through ordinary website forms or SMS.

2. How We Use Information

We use information to:

• Process consultation requests and bookings.
• Identify an available participating clinic and coordinate the consultation you request.
• Provide scheduling assistance, booking updates, and customer support.
• Process payments and applicable refunds.
• Send customer-care text messages when you have expressly opted in.
• Maintain consent records and honor communication preferences.
• Operate, troubleshoot, secure, and improve our website and services.
• Meet applicable legal obligations and resolve disputes.

Consent to customer-care messages does not enroll you in promotional text messages.

3. SMS Opt-In and Communication Preferences

You may opt in to receive customer-care text messages from Hem Healer LLC by entering your mobile number and selecting an optional, unchecked SMS consent checkbox on our website form.

Messages may concern your SitEasy consultation request, appointment scheduling, confirmations, reminders, rescheduling, and customer support.

SMS consent is voluntary and is not required to purchase or book a consultation. Providing a phone number alone does not enroll you in this SMS program.

Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe. You may receive one final message confirming your opt-out. Reply HELP for assistance, email [email protected], or call 863-302-8006.

4. Information Sharing and Mobile Information

We may provide information to service providers that help operate the website, process payments, manage bookings, provide customer support, and deliver communications. Their access is limited to the purposes for which they provide services to us.

When you request a consultation, we may share the booking and contact information needed by a participating clinic to arrange your requested appointment. An independent clinic’s handling of information is also subject to its own privacy notices and obligations.

We do not sell, rent, or share mobile information with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent are not shared with third parties or affiliates for their own use. We may provide this information to messaging service providers solely to operate and deliver our SMS program on our behalf.

Sharing booking information to arrange a requested consultation does not transfer your SMS consent or authorize a clinic to send unrelated marketing messages.

We may disclose information when required by applicable law or valid legal process, or when necessary to protect legal rights and address fraud or security incidents.

5. Cookies and Tracking Technologies

Our website and its service providers may use cookies, local storage, and similar technologies to support website functionality, maintain booking sessions, remember preferences, understand website usage, and diagnose technical problems.

These technologies may collect browser information, device information, IP addresses, and interactions with website pages.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect booking or other website functions. Where additional consent is required for optional tracking, that consent must be obtained before the tracking is activated.

6. Data Security, Handling, and Retention

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. Access is limited to personnel and service providers who need information to perform their duties.

No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide requested services, maintain booking and consent records, meet legal obligations, resolve disputes, and enforce agreements. Information no longer needed is deleted or de-identified, subject to applicable retention requirements.

7. Your Rights and Choices

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, obtain a copy of it, or restrict certain uses.

Contact [email protected] to make a request. We may need to verify your identity before responding. Certain information may need to be retained for legal, transaction, or recordkeeping purposes.

You can withdraw SMS consent at any time by replying STOP. Opting out of SMS does not cancel an existing booking.

8. Age Requirements

Our consultation booking service and SMS program are intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 18 through this service. If you believe a child has provided information, contact us so we can investigate and take appropriate action.

9. Other Websites and Providers

Our website may link to independent providers or other websites. Their privacy practices are governed by their own policies. This policy does not replace a healthcare provider’s privacy notice.

10. Policy Updates

We may update this Privacy Policy to reflect changes to our services, practices, or legal obligations. Updated versions will be posted on this page with a revised effective date. We will provide additional notice when required.

11. Contact Us

Hem Healer LLC
502 E Main St
Lakeland, FL 33801
Email: [email protected]
Phone: 863-302-8006
Support hours: 9 a.m.–9 p.m. Eastern Time, seven days a week